This website is owned and operated by Sweet Paradise Limited. If you have any suggestions or comments or if you need to contact us, please email us using our contact form or by the details below.
Sweet Paradise Ltd
4 Cross Keys Mews,
Phone: 01480 356665
Processing Your Order
We process orders from Monday to Friday, excluding Bank Holidays. If for any reason we are short of stock and are unable to fulfill your order, we will contact you via email or telephone to confirm whether you would like an alternative product, a refund or to hold the order until new stock arrives.
We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we are unable to contact you due to invalid contact details.
We are happy to refund you for your order should you change your mind within 24 hours of receipt. Please note that we will only refund for items that are unopened and in their original packaging. We will not reimburse you for any payments made for postage and packaging. Returns should be sent with a tracking reference or proof of postage.
You must inform us within two days if your order has been lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Any damages must be supported by photographic evidence to forward on to the relevant parties, within 2 days of receiving. Please quote your order number in all correspondence and forward all details to firstname.lastname@example.org.
Sweet Paradise Limited does not ever disclose buyers' information to third parties. All information received by us will be stored within our secure website and only used to produce your orders. We do not keep any contact details or payment details after your order has completed, unless you have chosen to create an account with us.